Cognizant Store Associate Assist

While customer experience and sales were once the primary indicators of success, associate experience has now emerged as a critical driver of enhanced customer satisfaction and increased sales.

New store associates often encounter challenges in learning their roles, frequently feeling overwhelmed by complex systems. With rising store labor costs, accelerating onboarding and minimizing churn have become essential. At the same time, experienced associates are burdened with routine operational tasks, limiting their ability to focus on customer engagement. This dynamic contributes to a retail staff churn rate of up to 60%, presenting a significant challenge.

Cognizant Store Associate Assist is a GenAI-powered multi-agent solution built on Microsoft 365 Copilot, designed to transform the store associate experience. It features a unified, intuitive chat-based interface that utilizes natural language prompts, enabling associates to manage queries and transactions with ease. By streamlining store associate applications through agentic AI architecture, Store Associate Assist simplifies operations and enhances productivity.

This solution is part of the Copilot Studio suite of tools, enabling the creation of intelligent, actionable, and connected AI agents to support the store associates. Integration with other copilots and data sources is supported, including platforms such as ServiceNow, Kibo OMS and Shopify.

Cognizant provides expertise in building chat or voice-based agents for retail clients, identifying optimal approaches for licensing, implementation, and operation using Microsoft Copilot.

Key Areas of Store Operations

Store Onboard Assist: Facilitates seamless onboarding for new associates and provides problem-solving support.

Store Ops Assist: Supports associates with daily operational tasks to improve efficiency.

Store Biz Assist: Equips associates with actionable data to deliver personalized and informed shopping experiences.

Measurable Business Benefits

25% reduction in associate onboarding time

Over 50% increase in employee satisfaction

More than 95% uptime of store assets

With faster, more efficient access to critical information, associates are empowered to spend more time engaging with shoppers—boosting sales and enhancing the overall customer experience.

Elevate the store associate experience with Cognizant Store Associate Assist.