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Citizen Connect Catalyst Programme
CloudSource
The CloudSource Citizen Connect Catalyst Programme is based on the IDEA Framework and designed specifically for public sector bodies to digitally transform contact centre services.
The CloudSource Citizen Connect Catalyst Programme is based on the IDEA Framework and designed specifically for public sector bodies to digitally transform contact centre services.
TheCitizen Connect Catalyst Programme is a tried and tested project discovery methodology that surfaces digital transformation hotspots in public sector business operations and guides you to achieve digital excellence. The Microsoft IDEA framework is designed specifically for the UK public sector organisations to prepare for and embrace digital change to transform contact centre services.
The programme is delivered through four key stages; Inspire, Design, and Empower are key stages that will provide you with a vision, structure, and roadmap that will guide you to Achieve Digital Contact Centre Services.
At every stage, CloudSource consultants will work closely with you and contribute technology innovations that will shape your future-proofed digital organisation.
Our tried and tested agile project methodology, which is aligned with GDS standards, fully dedicated project teams of subject matter experts, and in-depth knowledge of best-in-class Microsoft Cloud Technology are key success factors for effectively transforming public services in the digital era.
Deliverables:
- An accelerated business case
- Solution prototype built on Dynamics 365 & Power Platform Technology
- Functional & Technical specifications detailing the solution
- Project Plan & Roadmap
At a glance
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