Intelligent Mobile: 1-Day Implementation

Dynamics SMS Integration - Intelligent Mobile™ has been developed specifically to meet the needs of larger organisations and enterprises.

Brought to you by Cloud9 Insight and Intelligent Mobile, this new Microsoft Dynamics 365 SMS integration offers a more intuitive, seamless and robust way to send, receive and track SMS messages at scale.

The integration builds on Intelligent Mobile's 17 years of experience providing bespoke SMS services and solutions for leading companies in the Property, Construction, Hospitality and Leisure sectors, presenting a complete solution.

WHAT WE OFFER

1. A Native Microsoft Dynamics 365 Experience

• Send bulk or individual SMS within the Microsoft Dynamics 365 CRM.
• Receive replies and manage communications with customers using Microsoft Dynamics 365 infrastructure.
• A native Dynamics tool, not a widget.

2. Robust and Reliable Solution

• Built using the latest Microsoft technology (Power Apps).
• Designed to send high volumes of messages.
• Fully supported with a dedicated Account Manager and premium SLA.

3. Customisable SMS Integration

• Tailored for the Property, Construction, Hospitality & Leisure sectors.
• Multiple users, regions and permission levels are available.
• Advanced reporting that supports billing by Division/Region.
• Integrates seamlessly with Microsoft Dynamics 365.

KEY USE CASES

1. Marketing

• Send branded SMS messages and set up multiple names for different arms of your business.
• Send targeted and personalised messages to your customer
• Tell customers about new offers.
• Track text deliveries, open rates and interactions, such as clicks, in real-time.
• Target the most interested individuals, based on engagement levels with your messages.

2. Sales

• Allow customers to book appointments, arrange viewings and register interest by clicking from text messages to online booking forms.
• Automatically remind customers of upcoming appointments and allow them to confirm or rearrange.
• Alert customers to new offers on products and services they are interested in.

3. Customer Service

• Check in with customers throughout the sales process.
• Gather feedback and data on customer satisfaction
• Follow up with customers post-sale
• Include SMS in your omnichannel communications and allow customers to quickly contact you with questions or issues

By using native Microsoft Dynamics 365 functionality, Dynamics SMS Integration - Intelligent Mobile™ empowers organisation to keep all sales and marketing data in one platform, use standard workflow automations and extend Dynamics capabilities to the Power Platform. This innovative application unlocks the full benefits of a holistic CRM solution and reaping next-generation client communication capabilities.

KEY STATS

• 98% of texts in the UK are read, compared with just 20% of emails (Gartner)
• 90% of texts are opened within three minutes (Gartner)

HOW INTELLIGENT MOBILE CAN SUPPORT THE GROWTH OF YOUR BUSINESS

Add SMS to Your Customer Journeys Use the Intelligent Mobile for Microsoft Dynamics 365 integration to send SMS messages to the right customer at the right time, increasing your open and click-through rates.

Grow With A Scalable Solution Our customisable solution can scale and grow as your business does, while being adapted to suit business needs (such as regional billing or different permission levels).

Make Informed Decisions Check in with customers throughout the sales process and follow up post-sale.

WHY US?

Complete solution Fully Customisable Dynamics SMS Integration - Intelligent Mobile™ is a ‘one stop’ solution that fits seamlessly into Microsoft Dynamics 365. It is easy to use and is connected to the networks and backed by an industry-leading SLA.

Easy set up The solution can be installed in less than a day.

Comprehensive support Your set up includes UK-based support throughout. Full documentation and training will be provided with an SLA tailored for your organisational requirements.

Competitive pricing & price match Enterprise Level Support costs from £499 per month with a one-off activation fee of £1,250. The solution is fully supported by a Microsoft Gold Partner. SMS starts from £0.032 per unit with discounts for high volumes, monthly payment in arrear, & price match. Dedicated UK Short Codes from £999 per month.

Security Offering advanced preference settings and managed “opt outs” for security and UK/EU GDPR compliance.

Fully native Unlike many SMS services, Dynamics SMS Integration - Intelligent Mobile™ is built for exclusively for Microsoft Dynamics 365, giving you a fully native architecture that is more intuitive, seamless and robust than widget or plug in options.

Omnichannel The solution branches out to Microsoft Dynamics 365 for Marketing, meaning you can include SMS in multi-channel marketing automation campaigns in Microsoft Dynamics 365 and include SMS in your customer journey templates and your customised reporting.