Microsoft 365 Expert Support: 1-Hour Assessment

Microsoft 365 Expert Support provides technical advice and guidance from cloud specialists so that IT administrators can focus on driving operational performance. This service provides a layer of consultative support to help customers manage their Microsoft 365 environments and minimise downtime.

Troubleshooting: Hands-off advice and guidance on issue resolution from cloud engineers. Modern Work specialists are available around the clock to assist in diagnosing issues and helping you to resolve technical challenges faster and minimise downtime.

Expert Guidance: Whether you need assistance with configurations, security settings, or resource allocation, our Modern Work specialists will advise how to enhance the overall efficiency and performance of your Microsoft 365 tenant.

Escalation to Microsoft: In complex scenarios requiring platform-related fixes, we have channels for escalating issues directly to Microsoft. Rest assured that we can leverage our technical partnership and escalate cases to Microsoft's support teams on your behalf.

ProvideTM: Gain exclusive access to the ProvideTM portal, a dedicated platform that offers valuable resources and insights for IT administrators to inform best-practice management of your Microsoft 365 tenant based on data and tailored recommendations. The portal hosts logging and management of support tickets, ensuring efficient communication and collaboration between our team and yours.