Our Pre-Pilot Copilot Pilot is a fully managed Copilot for Microsoft 365 managed pilot. Designed for up to 50 users and running across 4 to 8 weeks (as needed), we provide guidance, drive adoption through bite size, on-the-job training, experiences, lunch and learns and feedback sessions - working with your people across departments to ensure they can determine the value of Copilot in real world scenarios, gain insights on how it can add value to your business and finally to help you define, and measure an ROI use case for wider adoption.

We will work with your IT, customer success and training teams to define, manage, report, and measure the success and ROI potential of using Copilot for Microsoft 365 with up to fifty (50) users across the organisation with a goal of:

1. Identifying which personas an investment in Copilot for Microsoft 365 will benefit the most.
2. Measurable impact of where Copilot for Microsoft 365 usage has led to increased productivity gains in both time, effort, and cost.
3. How to measure the ROI of Copilot based on the pilot group and how this should be expanded.

Key Steps to a Successful Copilot Trial

With our managed service, we are committed to helping your organisation discover, measure and prove the value of a wider deployment of Copilot for Microsoft 365 without getting too stuck in the weeds of following a formal and in depth Adoption Framework. The goal is to get real exposure, real feedback and showcase real tangible use cases.

This pilot programme usually runs over a 4-8 week period and includes is broken up in to the following key deliverables.

Week 1 - Boarding Passes Ready In the first week we focus on helping you find and prepping the initial pilot group of users. We then curate and send communications to the employees letting them know what to expect and to check they are "on-board" for being part of the pilot.

1. Define the Pilot Group.
2. Communicate the plan and get buy-in.
3. Procure/Ready the licenses.
4. Ready the Support teams agree the timelines .

Week 2 - Pre-Flight Check List and Briefing Week 2 is all about getting Copilot ready and making sure IT and Support teams are ready. Here we do a few things.

1. Allocate a couple of licenses to IT and help desk (this allows the Symantec Index to start running).
2. Assign licenses to rest of pilot group (or in batches).
3. Deliver initial training - focussed on Copilot in Teams and Outlook.
4. Schedule weekly lunch & learns.
5. Define and organise formal feedback sessions.

Week 3 - Rotate and Take Off: Assuming no delays from the previous stage, this is the first week of full 'hands on' Copilot experience for the Team will require a certain amount of interaction as people get used to the technology, and how it integrates into their day-to-day activities. We then ensure:

1. Pilot's have a week or so to interact and test out Copilot following guidance and tips shared.
2. Deliver two lunch and learn sessions and optional AMA sessions.
3. Remind pilots about feedback and ensure they capture their "a-ha" moments to share with others.
4. Capture any initial feedback, collate and feedback to customer teams.

Week 4 to 7- Cruising at 35,000 feet For the next 3-4 weeks we:

1. Support the active Copilot pilot ensuring we adhere to the weekly lunch and learns.
2. Continue to proactive encourage and seek feedback from employees to allow them to share success (a-ha) moments.
3. Provide additional support to employees as needed (via IT help desk or directly).
4. Review the Copilot usage dashboards via Viva Insights.

Week 7 - Prepare for Landing We bring the official pilot to a close, analyse the feedback and look at the data insights.

Working with your team we review feedback and data from the pilot group.

Review insights and telemetry from the Copilot Insights dashboard.

Review help support calls related to Copilot pilot group.

Work with your teams to help build/input to Copilot review showing feedback, business impact and potential wider ROI.

Week 8 - Connecting Flight or Journey Home Here we conclude the pilot phase and hand back control to yourselves. This is when you decide whether to end/conclude the pilot, or whether you are going to move the licenses to another set of users or increase the pilot to more people. Our Pre-Sales then help you to present the data to your wider business and help map out the next stage of the journey.

Note: Excludes Copilot for Microsoft 365 Licenses but can be provided via CSP on request.