The retail industry is witnessing a significant shift towards seamless omnichannel experiences, where online and offline channels are integrated to provide a cohesive customer journey. Personalization through advanced data analytics and artificial intelligence is becoming increasingly prevalent, enabling retailers to tailor their offerings to individual preferences.
Microsoft Cloud for Retail, powered by a comprehensive suite of business applications, are perfectly positioned to accommodate for end-to-end business process support for retail organizations through Dynamics 365 and its suite of purpose-built SaaS applications.
Dynamics 365 Retail Implementation Accelerator
Adopting the “Retail accelerator for Dynamics 365”, clients could expect to gain the following outcomes:
Recommended Dynamics 365 first-party apps providing a clear solution scope
Recommended Dynamics 365 third-party certified add-ons to ensure industry dept support
Dynamics 365 business process catalog including “Order-to-cash” flow charts ensuring best-practices way of working for retail industry
Budget estimates for implementing Dynamics 365 supporting the business decision
Deliverables from the discovery phase includes:
- Solution Blueprint
- Resource allocation
- Environment and tools enablement
- Budget estimates
The retail accelerator encompasses capabilities from the following Dynamics 365 workloads:
- Dynamics 365 Commerce
- Dynamics 365 Finance
- Dynamics 365 Supply Chain Management
- Dynamics 365 Sales
- Dynamics 365 Customer Service
- Dynamics 365 Marketing
- Power Platform
Upon completed Discovery phase, pricing will be determined based on scope of work.