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Transform your marketing with data-driven insights, AI, and hyper-personalization.
Modern organizations face the challenge of not just reaching customers but deeply engaging them through personalized and impactful marketing. With our 13-week implementation of Dynamics 365 Customer Insights Journeys, we help you transform your campaigns by integrating customer data, crafting personalized journeys, and leveraging AI-driven insights to boost conversions and customer loyalty. Our unique implementation focuses on using data, AI, and automation to elevate customer interactions and create seamless experiences.
Key features • AI-Powered insights: Leverage data and predictive AI models to anticipate customer behavior and optimize processes. • Hyper-personalization: Deliver real-time segmentation and personalized interactions that match individual customer needs. • Omnichannel integration: Enable seamless engagement across email, chat, social media, telephony, and more. • Efficiency and automation: Automate repetitive tasks and workflows, freeing your team to focus on meaningful interactions.
What you will gain? • Implementation of Dynamics 365 Customer Insights Journeys, including data integrations and AI models. • Personalized customer journeys and workflows ready for immediate use. • Training and support to empower your marketing team with the tools and skills needed to thrive.
Achieve maximum impact with a structured 13-weeks iterative implementation Deliver hyper-personalized, AI-driven customer experiences with real-time marketing automation.
Phase 1: Strategy & Planning (Weeks 1-3) • Kick-off & Discovery: Define marketing objectives, audience segments, and key engagement challenges. • Scope & Prioritization: Identify priority use cases for real-time marketing.
Phase 2: Development & Iterative Deployment (Weeks 4-10) Build real-time customer journeys, automation and personalization. • Design & implement key customer segments and dynamic content. • Deploy AI-powered journey orchestration with real-time decisioning. • Integrate email, SMS, push notifications and social media. • Set up event-based triggers (e.g., abandoned cart, sign-ups, purchases). • Optimize A/B testing, analytics and personalization strategies.
Phase 3: Testing & Adoption (Weeks 11-12) • User Acceptance Testing (UAT) – Ensure all journeys function correctly. • Training & enablement – Equip teams to manage and optimize real-time marketing.
Phase 4: Go-live & Optimization (Week 13) • Go-live support and monitoring. • Roadmap for continued journey optimization and AI-driven automation.
Who is it for? Ideal for marketing teams in medium to large organizations seeking to personalize, automate, and enhance their campaigns. Perfect for teams looking to embrace data-driven insights and AI-powered tools.
Duration 13 weeks – from design to full implementation.
Outcome A fully operational Dynamics 365 Customer Insights platform that enables you to understand customer needs, deliver better interactions, and create long-lasting value for your organization.
Ready to activate your customer engagement? Contact us today to start your 13-Week implementation!