Equip Your Frontline with the Power of Digital Apps_2 Days Assessment

Bitscape is a leading technology consulting company that has successfully brought digital transformation to customers across various industries such as Manufacturing, Retail, ITES, Startup, BFSI, and Government. The 2 days assessment service by Bitscape is to help you identify the right frontline worker solutions and enable your frontline worker productivity as well as better governance for your organization.

In this 2-day assessment process, we will start with your business process assessment, here our consultants will deeply dive into your operations and get to know how your frontline team operates. They will also gather data from the management team that what exactly your requirement is and how you want to digitalize the process.

On the very 2nd day of assessment, our team will gather market information and consider your business data to create a customized report to let you know how your organization can leverage which digital apps to address your frontline worker productivity. With this, you can have multiple options and operational ideas to take the frontline digitalization process further with analytical data on hand.

The pandemic has pushed all businesses to be available digitally, we have seen many frontline worker scenarios in our customers that we have addressed. some of them are listed below • Managing inquiries and teller • Processing customers’ financial transactions • Tracking that all customer queries are efficiently attended • Surveying audiences’ behaviors and issues • Formulate and field test control models designing & cumulating data • Gather problems faced by respondents i.e., problems in disease diagnosis, tracking & delivering required service, product, or information, and so on. • Sales order processing • Answer questions about products and manage orders • Sales Analysis • Delivery Processing • Order Management • Feedback Gathering

Frontline Workers are the First party to engage with customers, first to represent the brand & first to see the products in action. Mainly frontline workers operate in various industries and host personalized services to their end customers where technology plays a major role in processing their service deliveries. Microsoft 365's collection provides the forefront tool to cater to the needs of various businesses.

The business landscape is changing, and employee and customer expectations are evolving. The legacy processes and tools that typically define a Frontline workplace have been stressed to a breaking point. Hence a new way of operating is required where we introduce our Digital App Solutions based on evolving technologies of Microsoft 365 which cater to: • Put people first and strengthen culture, community, and inclusivity by connecting first-line workers to each other and the rest of the company. • Deliver new experiences to train and upskill employees, amplifying institutional knowledge and creating opportunities for workers to develop, grow, and apply their skills. • Empower first-line workers with intelligent tools and digital business processes they need to be agile and meet customer needs. • Amplify the capabilities of first-line workers by enabling them to harness real-time expertise from others using mixed reality. • And, of course, minimize risk and cost by extending security to every endpoint and employee.

Enable your Frontline Workforce to Achieve More:

1. Connect and Engage your Workforce • Teams chat, voice & file-sharing • Viva (Connections, Learning, Insights), Yammer • Praise, Walkie Talkie, Surface, Partner Devices
2. Enhance Workforce Management • Shifts and Tasks in Teams • Time Clock • Workforce Management ISV connectors
3. Increase Operational Efficiency • Teams Platform, Power Automate • Approvals, List, Virtual Visits • Line of Business apps and integrations
4. Safeguard your Business • Frontline policy packages, Team Templates • AAD Identity & Access Management • Microsoft Endpoint Manager, Surface

Get in touch with us today to engage one of our frontline worker solution specialists to discuss how we can add value to your frontline worker scenarios.