Birlasoft OneCX - CRM 360 for Dealers, Distributors, Sales and Service Teams

Birlasoft offers you a complete service from concept development to implementation for its OneCX – CRM 360 solution. Our solution framework helps consolidate important components such as CRM, CPQ, Dealer and Distributor portals and ERP; that are critical for the success of any B2B enterprises that manufacture industrial vehicles either in Automotive or Oil & Gas industries. Our unique solution proposition offers to address some of the critical challenges such as:

1. Providing seamless experience to dealerships, distributors and internal users
2. Linking multiple systems to provide customer order information that is often difficult to get and inefficient
3. A one-stop shop for all quotes/orders across BUs & Product Lines
4. Quick and easy Quote/Ordering for Spares as well as Configured Parts
5. Limited customer 360-degree view on orders, invoices, account details
6. Customer financial analytics by BUs, Product Lines
7. Driving revenue growth in aftermarket parts & services
8. Easing of rollouts to other business divisions & geographic regions

Key solution considerations of One CX solution framework:

1. Consolidated single CRM for all the Sales and Field Service business process
2. Single CPQ engine for managing all the quote configurations
3. Implementation of Dealer and Distributor portal for orders
4. Portal for external users (partner network, dealers, etc.), integrated with the CRM instance
5. Single source of truth via CRM, for all the Sales and Field Service business users
6. Offer consistent & improved Customer Experience across Products Lines
7. Designing base framework of CRM, ERP, CPQ and Portal that can further be leveraged and extended for any rollout- for additional product lines, BUs

Our years of experience delivering this solution at scale across 6 business units, 7 geographies, 1000+ end users, 170+ dealers, 300K+ products and 3 languages in an organization, helps the business realize the benefits such as –

1. Improved revenue by eliminating revenue leakages and providing insights around E2E sales process for dealers, distributors and internal sales team
2. Enterprise scale dealer/distributor portals to drive growth & efficiency
3. CX at the core strategy significantly improved Customer Experience and the Satisfaction scores for users; with CRM as Single Source of Truth
4. Improved efficiency via streamlined processes, reduced cost of operations and time across all functions 5, Scalable solution for adoption and ease of onboarding of new business across product lines and geographies
5. Global template driven approach to ensure ease of rollout to other divisions & regions.
6. Improved Order & Quote processes Resulting in Better DSO
7. 360° Visibility Across Business Processes

Note: Final pricing will be calculated post ascertaining the customer requirements.