TTEC Digital Solution for Customer Insights FastStart: 4 Week Proof of Concept

In this 4-week engagement, TTEC Digital transforms what you know about your customers into an actionable 360° profile that enables greater personalization for sales and marketing and improved customer experiences at purchase.

TTEC Digital will deliver a production system that unifies disparate data sources, surfaces actionable insights, and provides enhanced segmentation capabilities that promote greater efficiency for sales and marketing efforts.

Harness your data sources

Utilizing the Dataverse, your data sources are mapped into a standard and extensible schema. With Microsoft’s machine learning capabilities, TTEC Digital will match sources on a variety of critical dimensions and find the hidden links transforming your data into a full 360° customer profile. These profiles provide a path for creating searchable, filterable customer indices driving actionable dashboards built with Power BI.

Improved customer experience

Using Microsoft Power Automate, Power App Connectors, and Power BI dashboards, Microsoft Dynamics Customer Insights drives action based on customer activities and behavior. Our team of experienced Data and AI professionals will help your team design a complete end to end solution that empowers employees with insights so they deliver more personalized customer experiences.

Services Provided & Agenda*

• Determine use cases for segmenting and personalized targeting
• Review potential data sources for profiles and use cases, up to 3
• Configuration of Sandbox and Production environment
• Unify data sources into Customer360 profiles
• Connect to Power BI to Customer360 profiles
• Analyze and model the data to identify three customer segmentations relevant to your goals
• Recommendation report on next steps

*Est. dependent on profiles and complexity of measures, entities, workflows and dashboards.