AVASOFT PSTN Integration Microsoft Teams - 4 weeks Implementation

Integrate PSTN with Microsoft Teams through Operator Connect, enhancing communication by allowing your team to make and receive calls directly within Teams.

Solution Description:

This 4-week project ensures smooth PSTN integration, offering a unified communication experience within Teams.

Define:

• Strategy Assessment: Evaluate PSTN integration with Teams to ensure alignment with organizational strategies and operational effectiveness.
• Strategic Integration Documentation: Document insights and requirements to ensure strategic synchronization with organizational goals.

Technical Design Phase:

• System Architecture and Configuration Planning: Outline the technical architecture and configuration for integrating PSTN with Teams, ensuring seamless integration and optimal functionality.
• Feature Specification Design: Define custom features such as voice routing and user access controls.

Development & Integration Phase:

• Operator Connect Configuration: Configure Operator Connect for PSTN integration with Teams.
• PSTN Connectivity Setup: Establish connectivity channels for seamless voice communication.
• System Integration Execution: Seamlessly integrate Operator Connect with existing telecommunications infrastructure.
• Custom Feature Development: Develop features like direct dialing and call forwarding.
• Security Enhancements Implementation: Implement security measures to protect voice data.
• Extension Dialing Configuration: Set up extension dialing for quick internal communication.
• Integration Testing: Conduct tests to ensure the integration functions as expected.

Deployment & Support Phase:

• Production Rollout: Implement the PSTN solution in the live environment with minimal disruption.
• Operational Validation and Support: Validate the integration and provide ongoing support.
• Comprehensive Documentation Provision: Provide detailed documentation for future reference and maintenance.

Security Strategy:

Ensure secure PSTN integration with rigorous security protocols, prioritizing data protection and compliance with industry standards.

Strategic Benefits:

• Unified Communication Enhancement: Streamline communication by integrating PSTN with Teams, improving call clarity and reducing platform complexity.
• Seamless Connectivity Assurance: Deliver consistent and dependable connectivity, supporting scalable communication for distributed teams.
• Collaboration Improvement: Boost productivity and accelerate decision-making with integrated communication modes.
• Continuous Support and Validation: Offer ongoing support and system updates to ensure communication tools evolve with business needs.