Support Overview:

AVASOFT is committed to providing comprehensive support services that ensure your organization operates efficiently and securely. Our support spans across user management, security and compliance, governance, and more, delivering robust solutions to maintain the health and productivity of your IT systems.

Key Support Areas:

User Management:

• Efficient Provisioning: Streamline the provisioning process to ensure users have timely access to necessary resources.
• License Optimization: Manage and optimize software licenses to ensure cost-effectiveness while meeting organizational needs.

Security & Compliance:

• Multi-Factor Authentication (MFA): Implement MFA to enhance security by requiring multiple forms of verification.
• Data Loss Prevention: Deploy advanced strategies to prevent data breaches and loss, safeguarding sensitive information.
• Compliance Support: Provide ongoing compliance support to ensure your organization meets legal and regulatory standards effectively.

Governance:

• Policy Setup for SharePoint, Teams, OneDrive: Establish and manage policies for SharePoint, Microsoft Teams, and OneDrive to control and optimize their usage and ensure they align with company policies and compliance requirements.

Monitoring & Health:

• Proactive Service Checks: Conduct regular service checks to identify and address potential issues before they impact operations.
• Alerting: Implement sophisticated alerting mechanisms to notify you of critical issues that require immediate attention.

Incident Resolution:

• 24/7 Support: Offer round-the-clock support to ensure rapid resolution of IT issues, minimizing downtime and maintaining business continuity.
• Rapid Issue Resolution: Quickly address and resolve incidents to restore normal operations as swiftly as possible.

Backup & Recovery:

• Regular Backups: Conduct regular backups of your data to prevent loss and ensure it can be recovered in the event of an incident.
• Swift Disaster Recovery: Implement effective disaster recovery strategies to quickly restore data and services following any disruption.

Key Benefits:

• Enhanced Operational Efficiency: Our user management and proactive monitoring services ensure your systems are always optimized for performance.
• Robust Security and Compliance: With our comprehensive security measures and compliance support, rest assured that your organization adheres to industry standards and regulations.
• Effective Governance: Maintain control over your digital environments with our governance policies, ensuring they operate within set guidelines.
• Reliable Incident Management: Depend on our 24/7 support and rapid incident resolution to minimize downtime and enhance business continuity.
• Secure Data Management: Our backup and recovery protocols safeguard your critical data, ensuring it's protected against all forms of threats and losses.

Conclusion: Choose AVASOFT for unmatched support that ensures your IT infrastructure is efficient, secure, and compliant. Our extensive services cover every aspect of system management, from user provisioning and compliance support to proactive monitoring and disaster recovery, ensuring your business operations are always running smoothly and securely. Partner with us to fortify your support structure and enable your organization to operate at its full potential.