Dynamics 365 Support As a Service

Accelerate Value with Avanade’s Dynamics 365 Support as a Service

As Microsoft continuously evolves the platform, many businesses face challenges in keeping pace—whether it’s prioritizing updates, adopting new features, optimizing IT operations, or filling capability gaps.

With a managed services portfolio supporting nearly 1,000 clients globally, Avanade delivers the expertise, scale, and agility needed to help you stay ahead. Whether you're just getting started or looking to extend your Dynamics 365 footprint, our support model is designed to flex with your needs—providing the right skills at the right time.

What You Can Expect:

• Accelerated Revenue Growth: Delivered an agile business platform that can drive 4–12% revenue growth and enables faster launch of new revenue streams.
• Increased Operational Efficiency: Streamlined IT operations with improved security, faster service delivery, and stronger alignment with business goals — boosting customer satisfaction and business agility.
• Enhanced User Experience: Elevated service quality and user satisfaction through improved UX and flexible DevSecOps resourcing.
• Reduced Costs: Achieved over 20% reduction in total cost of ownership, freeing up resources to focus on innovation rather than maintenance.
• 24x7x365 Incident Resolution: Round-the-clock reactive support ensuring your Dynamics 365 environment stays optimized

Additionally, our reactive support covers service requests, health and performance checks, process and function enhancements and user training and coaching. Our “As a Service” model is available in four tiers—PayGo, Bronze, Silver, and Gold—so you can choose the right fit for your needs. Each tier provides: 

• Hours to be consumed against things including, but not limited to, incident management, Break/Fix Support, Functional assessments, and minor enhancements. 
• A dedicated Delivery Lead provides personalized support, and you can log incidents and service requests anytime through a web-based ServiceNow portal. 
• Value Lab services which include a quarterly continued education session and an annual solution review. 

With a simple three-step onboarding process, you can be ready to go quickly. Simply choose the model that suits your needs, and you can move through to our rapid on-boarding so we can begin supporting you right away. 

Why Choose Avanade?

With a managed services portfolio nearing 1,000 clients, Avanade brings unmatched experience in delivering Dynamics 365 solutions at scale. We offer:

• Deep Microsoft expertise and a close partnership with the Microsoft product team
• Proven delivery frameworks and global support models
• Industry-specific insights to tailor solutions to your business needs
• A track record of helping clients stabilize, optimize, and innovate with Dynamics 365 Finance, Customer Service, Supply Chain Management and more

We don’t just support your platform—we help you evolve it to meet the demands of a dynamic business environment.