360-degree citizen view with real-time notifications, multichannel communication, case management and workflow automation, intelligent analytics, and robust security measure
Atos, a global IT solutions provider, offers Citizen 360° Solutions based on Dynamics 365 Customer service and customer insights for city councils. These solutions unify citizen-isolated databases, leverage Copilot, and enhance customer service.
Our offer:
• Atos Citizen 360°solution, built on Microsoft Dynamics 365 customer service and customer insights, the Power Platform, and Copilot, enhances customer service for city councils and government agencies.
• It unifies data, leverages AI, and ensures compliance and omnichannel consistency.
• Key features include a 360-degree citizen view, real-time notifications, multichannel communication, case management and workflow automation, intelligent analytics, and robust security measures.
• Our differentiation lies in extensive experience implementing Dynamics 365 CE for customer service in the public sector, intelligent data handling, and seamless integration with Microsoft products.