A fully functional ALVAO IT Service Management solution installed and configured within five days? Yes, it’s possible!

Led by one of our seasoned consultants, this 5-day implementation is specifically focused on quickly getting you up and running on the core capabilities of your ALVAO IT Service Management solution .

Technical layer • Connection to customer AAD tenant (Single Sign-On) • WebApp configuration (HTTPS) • Mailbox connection • Pilot HW/SW scan

Data layer • Data quality and input strategy • Importing users • Configuring the default service catalog and CMDB • Overseeing data input by the customer

Training layer • Administrator training - configuration capabilites • Asset lifecycle walk-through (ITAM) • Ticket lifecycle walk-through (ITSM) – user, solver • Publishing standard report to customer’s Power BI tenant

Next steps definition

ALVAO - Microsoft-centric ITSM software

Tuned to the Microsoft platform Our customers have invested in Microsoft infrastructure, with us they can capitalize on this investment. Thanks to the system’s full integration into the Microsoft platform there is no duplication needed. You can work with the application directly in Outlook.

ALVAO Service Desk in Microsoft Outlook Deal with requests without leaving Outlook. With one click, you’ll get all your required task information.

ALVAO Service Desk in Microsoft Teams Turn the annoyance of constant interruption into an opportunity to improve your employee experience. Speed up the incident resolution, and improve team cooperation and dialogue with business users.

Data-driven culture with Power BI Microsoft Power BI report templates in Service Desk change the data culture. Use reports to track metrics, identify issues and improve your operations.

ALVAO: 5-Day Implementation

ALVAO

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