Customer Engagement Retail&CPG - 10 hours workshop

The proposed activity aims at helping the client understand the benefits of Dynamics 365 Sales, Customer Service and Marketing apps, and analyze business processes where the usage of of the Microsoft Business Apps and Altitudo solutions can become a real differentiator. To achieve this result, Altitudo will organize 2 workshops using its best expertise in innovation and giving priority to the internal processes area of interest for the customer and their business key users. The workshops will take place following this schedule:

Day 1

• 1 hour: Envisioning Solutions for Digital Transformation using Microsoft Dynamics 365 solutions and Altitudo expertise
• 1 hour: Analysis of some processes already in place
• 2 hours: Assessment and discussion of current pains and areas of improvement

Day 2

• 2 hours: Definition of platforms and processes aiming at improving the digitalization of engagement business processes of the company, with focus on an initial set of priorities
• 1 hour: Presentation and positioning of innovative Engagement Use Cases with respect to the previously identified processes
• 3 hours: how to exploit the Microsoft Dynamics 365 and components to improve the previously identified business processes.

The output of this activity will be a brief report targeting the following points: • Identification of the key processes for a new digital transformation enabled engagement initiative. • Possible solutions, technological and business-related, for managing important aspects like Sales Team Engagement, Customer Engagement, Customer Knowledge • Development of the above-mentioned hypothesis about an action plan and the recommended Dynamics 365 solutions functionalities