Cisco HCS to Teams Phone System - 1 Wk Assessment

This Service provides the expertise to assess, analyze, and map your current Cisco HCS configuration and identify a path to migrate to Microsoft Teams Phone. This Assessment will summarize the Customer’s Cisco PBX environment and provide visibility of feature parity along with the costs associated with moving to Microsoft Teams Phone.

The deliverable of this Service is a review of an Assessment document to provide a path to deploy Teams Phone System. The Assessment give you a summary of:

• Sites, users, extensions, and devices
• Any feature gaps and remediation options
• Groups: Hunt Groups, Pickup Groups, Call Routing, etc
• Dial Plans: Groups, Personal, Extension, Enhanced
• Contact Center: Announcements, Users/Agents, Operational Hours/Holiday Schedules, Workgroups, Overflow/Forward Rules, Reports, etc.
• Recommended 'Next Steps'.

Contact us to learn more or discuss how we can help you!