ITSM for Dynamics 365: Implementation in 10 Days

The digital transformation of IT is in high gear. Are you on board?

More than ever, it’s important to demonstrate value to the business, prove ROI and keep costs down - while delivering exceptional service. Provance IT Service Management extends the powerful and intuitive Microsoft Dynamics 365 platform to provide a cost-effective IT service and asset management solution that helps you deliver modern, agile, flexible and exceptional service.

Why wait? In just 10 days* the AlfaPeople IT Service Management Kick-Starter Program will help you build a modern, cost-effective and efficient service management system. Start with out-of-the-box ITSM functionality that you can easily adapt and optimize over time to meet your specific business needs, and seamlessly integrate with trusted business tools such as Outlook and SharePoint. Together we can make the most of your investment in the Customer Relationship Management (CRM) functions of Microsoft Dynamics 365 and Provance ITSM, the IT service solution that is certified for 11 ITIL processes.

AGENDA Week 1 Kick-off meeting to understand your current IT service management process and determine a plan of action Installation of Provance ITSM suite in your existing CRM environments Set-up of bespoke configuration – Accounts, contacts, queries and security Customization/configuration of tickets, incidents, service requests, change requests and problems System test

Week 2

Data import including open incidents, service requests, change requests and problems Template(s) import for pre-population Full end-user training for new ITSM system Go-live and first-day support Additional go-live support available on request

AlfaPeople boasts a decade-long trajectory in the successful implementation of Modern Service Management tools. Contact us today to speak with our team of experts in your country!

• Disclaimer: AlfaPeople will assess your organisation's needs and provide a work estimate before committing