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Alfapeople: Digital Contact Center
ALFAPEOPLE
Modernize customer engagement with Dynamics 365 Contact Center, Power Platform, and Azure
Modernize customer engagement with Dynamics 365 Contact Center, Power Platform, and Azure
AlfaPeople: Digital Contact Center is a professional services offer that helps organizations get started with or expand their use of Dynamics 365 Customer Service. Our team of certified consultants supports your organization in designing, implementing, and optimizing contact center operations using Dynamics 365 Customer Service, Power Platform, and Azure Communication Services.
Built by experienced contact center professionals, our offer enables you to simplify complex service processes, reduce operational costs, and increase both customer and agent satisfaction.
Whether your organization is facing rising expectations, legacy systems, or disconnected service channels, our tailored services help you leverage the AI-powered capabilities of Dynamics 365 Customer Service to deliver fast, measurable results.
Key benefits: ✅ Omnichannel engagement powered by Microsoft technologies ✅ 360° customer view and intelligent case routing ✅ Automation of repetitive tasks and knowledge base integration ✅ Actionable insights and dashboards for supervisors and managers ✅ Scalable approach for contact centers of all sizes
With over 4,000 successful projects across 14 countries, AlfaPeople is a trusted Microsoft partner that empowers organizations to deliver modern, efficient, and connected customer service experiences through Dynamics 365 Customer Service.
At a glance
https://store-images.s-microsoft.com/image/apps.48591.01f84e8b-f83b-48bc-ab6d-2fb6941bfa7b.e9899b51-8698-4296-92ac-c7f0b8213bbe.fa0656f8-0bf2-4b9e-b1ac-827f9eda5b19
https://store-images.s-microsoft.com/image/apps.48591.01f84e8b-f83b-48bc-ab6d-2fb6941bfa7b.e9899b51-8698-4296-92ac-c7f0b8213bbe.fa0656f8-0bf2-4b9e-b1ac-827f9eda5b19
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