Redway Contact Center Blueprint is your first important steps into a new modernized solution and way of of working
The blueprint mainly contains of three parts:
Business improvements. Based on the analysis, ensure that processes, people and customer experiences match the "Blueprint" you are looking for in your Contact Center solution.
The Contact Center solution. The functionality requirements of a new modernized Contact Center can vary a lot. A Blueprint will compare different Contact Center solutions where we help you to compare. When your needs match Microsoft Dynamics 365 Contact Center, we will assist you with implemention and adoption.
Boost the blueprint. To ensure the possibility of business improvements with a modernized solutions such as Microsoft Dynamics 365 Customer Service/Contact Center, we cover also Azure for integrations, Power BI for analytics and Copilot Studio for AI support.