Yolva Field Service Solution.

The Yolva Field Service solution helps automate the work of field employees at all stages. The solution is flexibly configured for the company's processes.

Of possible solutions:

For an engineer

• Building a route based on traffic;
• Recording of work results with the possibility of photo reports;
• Access to all customer and equipment information;
• Check-lists;
• Work online and offline;
• Ability to book spare parts (control of balances);

For the Back-office

• Planning the loading of engineers based on the location, qualification of the specialist, loading of the engineer in both automatic and manual mode;
• Ability to track the load of each employee;
• Tracking the engineer's location and deviation from the route;
• Storing client history;
• Monitoring compliance with SLA;
• All requests (calls, emails, requests from the site, etc.) are received in a single system;

For the Manager

• Tracking the efficiency of the Department;
• Ability to maintain service quality standards;
• Collection and analysis of data on the service Department, equipment;

For clients

• Submission of applications in any convenient way (phone, email, portal);
• Tracking the status of applications;
• Tracking the history of interaction;
• Work without paper;
• Fast response time to requests;
• High standards of service;

Deliverables:

You get a convenient tool for the field service that covers all the tasks of monitoring and automating the activities of field employees.

The solution easily integrates with all Microsoft Dynamics 365 solutions. The final price depends on the scope of work and the complexity of the integrations.